WARRANTY, EXCHANGE & RETURNS

Pace provides a manufacturer's limited warranty (Kindly refer to the table below for different product warranty) against defects for all of its Products. If a Product was purchased from the Pace website or a Pace authorized seller and, at the time of purchase, contained a manufacturing defect or had been damaged by improper care prior to the time of purchase, then Pace in its sole discretion, will (i) repair, (ii) replace, or (iii) provide a Warranty Credit for the Product for use on the Pace online store. The amount of the Warranty Credit shall be equal to the purchase price of the Product, but in no event shall the amount exceed Pace manufacturer suggested retail price. Pace reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a defect that is covered by the warranty. All Warranty Credits may be used toward the purchase of any pace Product available on the Pace online store. Note that Pace may change the models, colorways, and styles of its Products and cannot guarantee the availability of an exact replacement for any Product. PACE DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY.

Please note that because Pace is unable to oversee or control the quality of its products sold by unauthorized sellers, Pace warranty is not available for products purchased from unauthorized sellers. Pace warranty extends only to products purchased from authorized sellers that are subject to Pace quality controls and have agreed to follow its quality controls.

PRODUCT WARRANTY

 

PRODUCT

 

WARRANTY CONDITION

PACE FOCUS6 Months warranty for software related issues, Bluetooth or charging. We also allow for a customer to purchase the same product after six months one pays half price of Ksh.2750 for another same type of product.
 3 months warranty for breakage (damage should be visible hence no replacement due to human force), After three months’ pay half price (Ksh. 2,750) for a replacement of the same type of product.
PACE MATE3 months warranty for software issues Bluetooth or charging
 After 3 months one pays a price(2000)

 

 No warranty for breaking
PACE FLEXXNo warranty for pace flexx unless we deliver a faulty product